Terms & Conditions of Sale and Privacy

Purchase Contract

  • NESCAFE CLUB Website is operated by aCommerce Co., Ltd
  • By registering or placing an order with us online you agree to be bound by these terms and conditions ("Conditions") which shall apply to all items advertised on our Website. Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order item/s from the Website.
  • By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and you are at least 18 years old.
  • An order placed by you is an offer and is only binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between us will be formed.
  • Bulk orders from the trade or consumer groups will not be accepted.
  • Title in the item/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.
  • The Website sells various products as may be listed from time to time.
  • There is no minimum or maximum item order requirement on the ROI Website.


  • The items indicated as for sale in the Website are available for sale at the sterling prices indicated on the Website. These prices include VAT.
  • As detailed further below, if Standard delivery is chosen, there is no additional cost on top of the products indicated on the Website.
  • On the Website, the items indicated for sale are available for sale at the THAI BAHT indicated on the Website. These prices include VAT.

Method of Payment

  • Payments may be made by the following credit and debit cards: Visa and Mastercard. We will not dispatch your order until we have received cleared funds from your account.
  • We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.


  • Delivery will be made to the address specified by you when you register on the Website, provided the address is within Thailand.
  • You have the ability to change this address through the "edit profile" feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery. You will be notified by a Delivery Confirmation email that your order is on its way. If you are not at the delivery address the goods will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge. From that point, if you still wish to receive your order, you will have to re-order via the online shop. For future information contacting our consumer services on 0-2657-8601.
  • Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the Website. From time to time delivery times may be impacted by external conditions beyond our control.
  • On the Website, the following delivery options are available. Where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within the time frame below:

FREE Standard Delivery

  • Free of charge.with minimum purchase of 500 THB.
  • Orders will be delivered in 2-7 working days from day order placed.
  • Orders placed at the weekend or after 6pm will be processed on the next working day.
  • Orders over the seasonal period may take longer.
  • On the Website, for any orders under the value of 500 THB, delivery will be charged at 100 THB. For orders that have a total equal to, or more than 500 THB, delivery will be free of charge.
  • On the Website, where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within 5 working days of placing the order subject to availability of stock and receipt of clear funds.
  • If you do not receive your order within 5 working days of receiving your delivery confirmation email, please notify us in writing or by phoning our Consumer Services team on 0-2657-8601.

Defective goods or incomplete or incorrect orders

  • You must inspect the goods and notify us within 14 days of delivery by phoning our Consumer Services team on 0-2657-8601, if for any reason you are unsatisfied. If the item you purchase is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

Amendment of Orders & Cancellation Rights

  • You may cancel your order at any time from the date of the order up until the date that is 14 working days from receipt of the item/s by calling our Consumer Services team on 0-2657-8601.
  • If you cancel your order before you have received the item/s, you are entitled to refuse to accept delivery of the item/s and we will send a cheque or refund to your account with a full refund within 14 days of your refusal to accept delivery of the item/s.
  • If you cancel your order of the item/s after you have received it/them you must return the item/s to us in an undamaged and unused condition at your expense within 14 days from informing us of your cancellation.
  • Within 14 days of receipt of your item/s, we will send a cheque or refund to your account with a full refund including delivery costs. This provision does not affect your statutory rights.
  • In case of cancelation of subscription before expiry date, you agree to pay cancelation fee:
    BrandCancelation Fee
    NESCAFE Red Cup 1,990 THB
    NESCAFE Dolce Gusto 3,490 THB

Suspend the next recurring delivery

  • You have subscribed period minimum 3 months
  • You can suspend 1 time / subscription only


  • Save in respect of death or personal injury caused by our negligence, to the extent permitted under law our liability shall be limited to the purchase price of the item in question.
  • The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images.


  • At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You agree to store your account details securely, to log off after placing any order and not to share your account details with anyone else (unless you want them to place an order on your behalf). You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

My Account

  • On the Website, “MY ACCOUNT” membership is open to everyone aged 18
  • An individual must have a unique, valid email address to create an online My DOLCE ACCOUNT membership account. Limited to one account per person.
  • Further information, please contacting our Consumer Services team on 0-2657-8601. Lines are open Daily (24 hours service)


  • Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
  • Our agreement shall be governed by Thailand law and the parties submit to the exclusive jurisdiction of the Thailand courts.
  • We have the right to amend these Conditions from time to time. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.