OUR SERVICES

We offer a variety of services to our NESCAFÉ® Dolce Gusto® members.

USER MANUAL

Select your machine model and download the User Manual or Quick Start Guide.

Genio S

Genio S

Genio

Genio

Mini Me

Mini Me

Piccolo XS

Piccolo XS

MACHINE SET UP
AND MAINTENANCE

Learn how to set up, use and maintain your machine. To make every cup as great as the first time,
we recommend to descale your machine every 3-4 months to keep it in tip-top condition!

Services for Subscribers

Subscribe to our monthly package and enjoy your favorite café
style NESCAFE Dolce Gusto beverages delivered to your home or office.

FREE DELIVERY

FREE DELIVERY

Save time and money with free nationwide delivery.

FREE MAINTENANCE SERVICE

Free Maintenance Service

Our machine specialist team from TEFAL is here to help!
If you experience any issues with your machine, our care
team will pick up and repair your machine. We will provide a
spare machine while your machine is being repaired so you
can enjoy your favorite coffee without disruption.

24 HOUR SERVICE

24 HOUR SERVICE

Have questions about our products?
Just contact us at 02-657-8601

CONTACT US

CONTACT US

Have questions about your order and delivery?

By Telephone: 02-106-8284 02-106-8284
Monday to Friday from 10am to 7pm (except public holidays)

By Email: supportndg@acommerce.asia Email: supportndg@acommerce.asia

By Live Chat Live Chat


NESCAFÉ® DOLCE GUSTO®
PURCHASE TERMS & CONDITIONS



PURCHASE CONTRACT

  • Shop.dolce-gusto.co.th ("Website") is operated by aCommerce Co., Ltd. By registering or placing an order with us online you agree to be bound by these terms and conditions ("Conditions") which shall apply to all products advertised on our Website. Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order product/s from the Website.
  • By placing an order through the Website you warrant and represent that you are at least 18 years old and are legally capable of entering into binding agreements.
  • An order placed by you is an offer and is only binding on us when we accept the order. Confirmation on the acceptance of the order shall be valid upon the completion of your payment transaction for your order placed, at which point a contract between you and us will be formed.
  • Order made under the Conditions through the Website is for retailing and personal use only. Bulk orders from the trade or consumer groups will not be allowed under the Conditions. We reserve the right to terminate this Agreement without serving advanced notification in case of violation of this Clause.
  • Title in the product/s shall remain with us until we have received cleared payment. The risk in the product is passed over when the products are successfully delivered.
  • The Website sells various products as listed thereof and such list and prices may be changed and updated from time to time.

PRICE

  • The products indicated as for sale in the Website are available for sale at the prices in THAI BAHT currency indicated on the Website. These prices include VAT.
  • As detailed further below, if Free Standard Delivery is applied, there is no additional cost on top of the products indicated on the Website.

METHOD OF PAYMENT

  • Payments may be made by the following types and/or other payment types as stipulated in the Website as amended from time to time:
    • credit and debit cards: Visa and Mastercard
    • Online payment methods: Rabbit Line Pay, QR Code Promptpay transfer or direct bank transfer.
  • We will not confirm your order placement until we have received cleared funds from your account or receive the completed payment transaction. We will commence the dispatch of your order upon confirmation of your order is made.
  • We reserve the right to terminate our agreement with you if we are refused by the relevant competent authority for payment or reasonably believe that payment will be refused at any stage.

DELIVERY

  • Delivery will be made to the address specified by you when you register on the Website, provided the address is within Thailand.
  • You have the ability to change this address through the "edit profile" feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery. You will be notified by a Order and Delivery Confirmation email that your order is on its way. If you are not at the delivery address the goods will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge. From that point, if you still wish to receive your order, you will have to re-order via the Website. For future information contacting our Consumer Services team on 0-2657-8601.
  • Products are subject to availability and prevailing market conditions. In the event of non-availability of any products, this will be stated on the Website. From time to time delivery times may be impacted by external conditions beyond our control.
  • On the Website, the following delivery options are available. Where an order is accepted, we will use reasonable endeavors to ensure that product/s is/are delivered within the time frame below:

FREE STANDARD DELIVERY

  • The dispatch of the order shall be processed as the case maybe as follows:
    • Orders placed and fully paid on the weekday before 6 pm will be processed the dispatch on the same date as order placement and full payment date; and
    • Order placed and fully paid on the weekend or after 6pm on weekday will be processed the dispatch on the next working day.
    The commencement date of the dispatch process shall be referred to as the "Commencement Date of the Dispatch".
  • Delivery of the orders over the seasonal period may take longer to be completed.
  • On the Website, for any orders under the value of 500 THB, delivery will be charged at 100 THB per order. For orders that have a total equal to, or more than 500 THB, delivery will be free of charge ("Free Standard Delivery").
  • On the Website, where an order is accepted, we will use reasonable endeavors to ensure that product/s is/are delivered within 5 working days from the Commencement Date of the Dispatch subject to availability of stock and receipt of clear funds.
  • If you do not receive your order within 5 working days after Commencement Date of the Dispatch, please notify us in writing or by phoning our Consumer Services team on 0-2657-8601.

RETURNS AND EXCHANGES OF THE PRODUCTS

  • You must inspect the products and notify us within 14 days after the receiving date of the product by phoning our Consumer Services team on 0-2657-8601, if the purchased product you receive is faulty, wrongly described or different from your order confirmation, we may offer a repair, exchange or refund as appropriate in accordance with our return policy. In the event of an exchange, we will exchange it and refund you the postage to exchange or return the said product and we will deliver a new product to you within 7 days of receiving the exchanged product.
  • Capsules cannot be returned or exchanged unless the shelf life is less than 4 months, or the capsules have been damaged due to delivery service.
  • We reserve the right to inspect the products and reserve the rights to refuse any return or exchange which the defects notified is not caused by our manufacturing process nor the delivery services.
  • In case your machine has malfunctions conditions after 14 days from the receiving date of the product, please contact our Consumer Services team at 02-657-8601. Our representative will advise you on troubleshooting your machine and/or recommend a nearby service center shall you require to repair.
  • We offer a 2 years warranty for your machines (see the machine warranty below).
  • Returned and exchange products must in ready-to-sell conditions (the condition of upon receipt without any changes or damage) and its original packaging.

MONTHLY PACKAGE CANCELLATION

In case of cancelation of subscription before expiry date, you agree to pay the cancellation fee of 3,490 THB.

SUSPENSION AND CHANGE OF THE SELECTED COFFEE CAPSULE OF THE NEXT RECURRING PRODUCT DELIVERY UNDER MONTHLY PACKAGE

You can suspend your next recurring delivery under monthly package if you have subscribed for a minimum of 6 months. Suspending your monthly package means you are pausing the product delivery under monthly package for 1 month and such the product delivery under the monthly package shall be continued and delivered on the month after the suspended month.

  • You can suspend up to two times per year. You can update your coffee capsule selection 14 days before your next payment date.

LIABILITY

  • Notwithstanding anything to the contrary contained herein, our liability arising from or relating to this Agreement shall be limited to the actual directed damages at the amount of the invoice value of the purchase price of the product in question as on the day of occurrence of an event under this Clause.
  • Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our gross negligence or fraudulent misrepresentation arising from or relating to this Agreement.
  • The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the products. Your products may vary slightly from those images presented in the Website.

MY ACCOUNT

  • On the Website, "MY ACCOUNT" membership is open to everyone aged 18 and above.
  • An individual must have a unique, valid email address, valid phone number to create an online. My ACCOUNT membership account registration is limited to one account per person.
  • Further information, please contacting our Consumer Services team on 0-2657-8601. Lines are open Daily (24 hours service)

GENERAL

  • Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
  • Our agreement shall be governed by Thailand law and the parties submit to the exclusive jurisdiction of the Thailand courts.
  • We have the right to amend these Conditions from time to time without serving advance notice. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.

NESCAFÉ® DOLCE GUSTO®
MACHINE WARRANTY


  1. KRUPS offer a guarantee as an extra benefit that does not affect consumer's statutory rights. Coffee machines are guaranteed by KRUPS against mechanical and electrical defects for 24 months from the date of purchase. Don't forget to keep your receipt /order no. as proof of purchase.
  2. During this guarantee period, KRUPS will repair the product or replace parts free of charge, if it isreturned together with your receipt as proof of purchase to an authorized KRUPS Service Agent. Always use the original packaging or a storage box to prevent additional damage and also obtain proof of posting.
  3. The guarantee is not transferable.
  4. The following are specifically excluded from the terms and conditions of this warranty:

    • Damage caused by misuse or improper handling of the product or use not in accordance with instructions.
    • If the product has not been maintained correctly (descaled/cleaned as necessary) according to the instructions.
    • Any glass or porcelain ware incorporated in the product.
    • Damage caused due to the use of the product on a voltage other than that stamped on the product.
    • Products sold outside Thailand.
    • Usage other than normal domestic use.
    • Normal wear and tear.
    • Damage suffered through overloading, improper use, negligence or accident.
    • Any modification made by the purchasar to the product or any repairs other than by an authorized agent.
    • Accossories, such as filters, seals etc, whose normal life is limited. These parts are excluded from the guarantee and will require periodic renewal.
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